How to Return Vivaia Shoes

How to Return Vivaia Shoes

Do you want to return your Vivaia shoes? Don’t worry; we’ve got you covered. In this blog post, I’ll explain the simple steps on how to return Vivaia shoes. I’ll also provide tips to ensure your return process goes smoothly. And if you find you can’t return the shoes, I’ll share some alternative options you have. Let’s dive in!

Understanding Vivaia’s Return Policy

Vivaia wants you to love your new shoes, whether they’re flats, heels, or loafers. But if they’re not quite right, returning them is easy. The policy lets you return shoes within a certain period, making sure you’re happy with your buy.

This ensures a worry-free shopping experience, highlighting Vivaia’s commitment to customer satisfaction.

Eligibility Criteria:

Your shoes need to be as good as new, unworn, and in the box they came in. This helps Vivaia keep things eco-friendly by making sure returned shoes can be loved by someone else. It’s part of how Vivaia cares about quality and the planet, whether it’s your first time buying or you’re a regular customer.

Ensuring shoes remain unworn and in original packaging helps maintain their integrity and supports sustainability.

Return Window:

You’ve got 30 business days from when you bought the shoes to decide if they’re a keep or if you need to return them. Vivaia gives you plenty of time to try them on at home, check the fit, and see how they feel, so you can be sure they’re just right for you.

If they’re not, the return steps are there to help you out. This generous timeframe reflects Vivaia’s understanding of the importance of finding the perfect fit and style for your needs.

Vivaia’s return policy is all about making sure you end up with shoes you love, without rushing you to decide. They’ve set up a return process that’s easy to follow, from keeping your receipt to using the original packaging. It’s all designed with you and the environment in mind, making shopping with Vivaia a worry-free experience.

Step-by-Step Guide: How to Return Vivaia Shoes

Returning your Vivaia shoes is designed to be as easy and straightforward as possible, ensuring you can do so without hassle. Whether you’ve got flats that didn’t fit perfectly, boots that weren’t quite your style, or loafers that didn’t meet your expectations, here’s a simple guide to send them back.

1. Starting Your Return:

First up, visit the Vivaia online shop. It’s where you’ll find everything you need to get your return started. Look for the return process section and fill out the easy-to-follow forms. They’re straightforward and quick.

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If you need a bit of help or have questions, no worries! Vivaia’s customer service is here to help. You can give them a call or drop an email. They’re all about making your return experience smooth.

2. Packing Your Shoes:

Got your return started? Great! Next, you need to pack your shoes. Whether it’s boots, loafers, or those chic flats, make sure to put them back in their original packaging. This keeps them safe and sound on their way back.

Vivaia cares a lot about sustainability, so using the original packaging helps with that too. Plus, it’s important to keep your shoes in top shape, from their soles to their insole, making sure they’re just as good as when you first opened them.

3. Shipping Your Return:

Vivaia’s got you covered with all the shipping details. Once your return is ready, you’ll get the shipping labels and any necessary documentation to make sure your shoes get back without any mix-ups.

Keeping your receipt is key—it’s your proof that you’ve sent your shoes back. It helps track your return, ensuring it gets back to Vivaia safely and quickly.

Following these steps makes returning your Vivaia shoes simple. Vivaia prides itself on quality, both in the shoes it makes and the service it provides, including the return process. From the moment you decide to return to when you send them off, every step is designed to be hassle-free.

Shipping Costs and Refund Process

When you need to return Vivaia shoes, it’s important to know that usually, you’ll have to pay for the shipping back to them. Before you send your shoes back, check Vivaia’s return process on their online shop. This way, you won’t be surprised by the costs. Whether you’re returning flats, boots, or loafers, knowing this helps you plan better.

If you’re looking to get your money back or swap your shoes for another style or size, Vivaia has options. You can either get a refund the way you paid or get store credit. This is great if you’re thinking about trying a different pair of shoes from their collection, like maybe swapping ankle boots for loafers with a square toe. They make it easy to understand how this works so you can decide what’s best for you.

Also, if the first pair didn’t work out, Vivaia lets you exchange them. So, if the heels weren’t your style, you might want to try their comfortable shoes with arch support. It’s a good way to find the right fit without extra stress.

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Remember, keeping the original packaging and your receipt is really important. They’re needed for the return or exchange to go smoothly. This helps make sure you get your refund or new shoes without any hassle.

Possible Reasons for Returns

Many customers return Vivaia shoes due to issues with how they fit or the size. It’s really important to look at Vivaia’s size guide and read what others have said in their reviews before you buy. This helps make sure the shoes fit you just right.

Even though Vivaia makes their shoes with great care, using recycled materials for quality and comfort, sometimes a pair might not be perfect. If there’s a problem with the shoes, Vivaia is ready to fix it.

Sometimes, what you expect isn’t what you get. Maybe the color, the style, or how the shoes feel isn’t exactly what you thought it would be, even if you’ve read lots of good things about them. It doesn’t matter if it’s the stylish Vivaia flats, the sturdy boots, or the comfy loafers you’re not happy with; you have a good reason to return them.

In short, if the shoes don’t fit right, aren’t what you expected, or just aren’t for you, Vivaia’s got you covered. They want to make sure you’re happy with your purchase, offering a straightforward return process that respects your time and their commitment to sustainability.

Tips for a Smooth Return Experience with Vivaia Shoes

When you buy Vivaia shoes, whether it’s your first pair of comfy flats or stylish boots, you’re choosing quality and sustainability. But if you need to return a pair, here’s how to make it easy:

1. Before You Buy:

Take a little time to check the shoe size guides on Vivaia’s online shop. Look at the reviews too. They can tell you a lot about the fit, comfort, and the feel of the shoes, like how the arch support feels in Vivaia flats or how snug the loafers are. This can help you pick the right pair and might save you from having to make a return.

2. Keep Your Paperwork:

Always save your receipt and keep the shoes in their original packaging until you’re sure you’re going to keep them. This makes your return process smoother if you need to send them back. If you’re returning boots, flats, or any style, having the receipt and the box ready means you can sort it out faster.

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3. Talk Clearly:

If there’s an issue with your order, getting in touch with Vivaia’s customer service can really help. Be clear about what the problem is. If the shoes don’t fit right, or they’re not what you expected, let them know. They’re there to help, and being clear and polite can get things sorted quicker.

Remember, every time you buy a pair of shoes, like the stylish heels or the durable boots from Vivaia, you’re also buying into a brand that cares about comfort, quality, and sustainability. Keeping these tips in mind can help make sure that if you do need to return something, it’s as hassle-free as possible.

Alternatives to Returns

If you’ve got Vivaia shoes you can’t return, maybe because it’s too late, don’t worry. You’ve got options. Selling those new shoes you haven’t worn can get some of your money back.

This is smart if you’ve missed the chance to return them but still have those shoes, like Vivaia flats or boots, new in the box. It’s a good move, letting someone else enjoy the shoes while you get back some cash.

Giving your shoes to charity is another great idea. This helps people who need shoes and matches Vivaia’s goal to help the planet and people. When you donate, someone else gets to wear nice, comfy shoes made from recycled stuff. It’s a win-win: you do good, and your shoes get a second life helping someone else.

Vivaia also has this cool thing called Recycling Programs. Here, you can send back Vivaia shoes when you’re done with them. It doesn’t matter if they’re worn-out flats or boots; Vivaia will take care of them. This helps cut down on waste and keeps shoes out of landfills. Joining this program means you’re doing your bit for the planet.

So, if you can’t return your Vivaia shoes, selling them, donating, or recycling them are all smart choices. Each way helps in its own way, keeping in line with being kind to the earth and helping others. You get to solve your return problem and do some good at the same time.


In conclusion, returning Vivaia shoes is straightforward by following their hassle-free return policy. Keep your receipt, repackage properly, and complete the online return forms to easily send back unsuitable shoes.

If you need to return your Vivaia shoes, don’t wait – start the return process today! Visit their online shop now to complete the forms and be on your way to finding the perfect pair.

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