Are DSW Shoes Defective?

Are DSW Shoes Defective?

Have you ever bought a pair of shoes that looked great in the store but fell apart after a few wears? If so, you might be wondering, “Are DSW shoes defective?”. DSW is one of the largest shoe retailers in the US, offering a wide range of shoes for men, women, and kids. But are their shoes worth the money? In this blog post, we will answer these questions and give you some tips on how to avoid defective shoes.

Are DSW Shoes Defective?

No DSW shoes are not defective in general. They are authentic and high-quality shoes from various brands, such as Nike, Adidas, Ugg, and Steve Madden. However, not everything is rosy with DSW shoes. Some customers have reported issues with defective shoes, low-quality materials, irregular sizes, and deceptive product descriptions. Also, some of the common complaints include poor customer service, delayed or missing shipments, incorrect or damaged items, and difficulty in returning or exchanging products.

These issues can be frustrating and disappointing, especially if you paid a lot of money for your shoes. So, what can you do if you encounter a defective shoe from DSW? On the other hand, some customers have praised DSW for their wide selection of shoes, trendy and exclusive collections, generous rewards program, and occasional discounts and coupons.

How to Return or Exchange Defective Shoes from DSW

DSW will gladly accept returns of most unworn, undamaged, or defective merchandise for a refund or exchange within 90 days of the original purchase date. You can choose from three methods to return or exchange your shoes:

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1. In-store: 

You can bring your shoes to any DSW store in the U.S. and receive a refund instantly. You will need the original receipt or packing slip to receive a full refund via your original form of payment.

2. Mail-in: 

You can print a label to ship your shoes back to DSW and allow up to 7-10 business days to process the refund. If you are a VIP Gold or Elite member, return shipping is free. Otherwise, it will cost $8.50 for any number of items and will be deducted from your refund.

3. Paperless/Online: 

You can use the online portal to request a return label and drop off your shoes at any FedEx location. You don’t need a printer for this option.

If you want to exchange your shoes for a different size or color of the same item, you can do so for free through mail or online. Your exchanged item will be shipped to you once DSW has confirmation that your return has been dropped off at FedEx.

Tips for Avoiding Defective Shoes from DSW

While DSW tries to ensure the quality and satisfaction of their products, sometimes defects can happen due to manufacturing errors or shipping damages. To avoid buying defective shoes from DSW, here are some tips:

1. Check the reviews: 

Before buying any shoe from DSW, read the reviews from other customers who have bought the same item. Look for any red flags or common complaints about the quality or fit of the shoe. If several people report a flaw, it might be best to avoid that shoe.

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2. Inspect the shoe: 

When you receive your shoe from DSW, inspect it carefully for any signs of damage or defect. Look for any cracks, peels, stains, tears, or loose parts on the shoe. If you notice anything wrong with your shoe, contact DSW customer service as soon as possible.

3. Try on the shoe: 

Before wearing your shoe outside, try it indoors and walk around for a few minutes. Make sure the shoe fits well and feels comfortable on your feet. If the shoe is too tight, too loose, or causes any pain or discomfort, return it immediately.


In conclusion, while some customers have reported issues with defective or poor quality shoes from DSW, they do not appear to be defective overall as a retailer. DSW sells shoes from many reputable brands that are authentic and high-quality. However, there are occasional manufacturing defects or sizing issues that lead to customer dissatisfaction. If you do receive a defective pair of shoes from DSW, you can easily return or exchange them in-store, by mail, or online within 90 days.

To avoid problems, inspect shoes carefully upon arrival, read reviews, and try on shoes before wearing them. Ultimately, DSW remains a popular shoe retailer thanks to its wide selection and fair return policy. Shop smartly, and you are likely to find great deals on shoes you’ll love.

We hope this blog post has helped you learn more about DSW shoes. If you have any questions or comments, please feel free to leave them below. And don’t forget to share this blog post with your friends who love shoes!

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